Return & Refund Policy

At Skippi Pakistan, customer satisfaction is our priority. We take great care to ensure that every order is packed and delivered in the best possible condition.

Returns

Due to the perishable nature of Skippi Ice Pops, we are unable to accept returns or exchanges once an order has been delivered. This policy helps us maintain the highest standards of food safety and quality for all our customers.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, melted due to delivery issues, defective, or you receive the wrong item, please contact us within 24 hours of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

You can reach us at europechalein@gmail.com. Our team will review your request and, if approved, arrange a replacement or refund as appropriate.

Refunds

If your refund request is approved, the refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

If you do not receive your refund after 15 business days from approval, please contact us at europechalein@gmail.com.

Order Cancellation

Orders may be cancelled only before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding our Return & Refund Policy, we're here to help.

Email: europechalein@gmail.com
Phone/WhatsApp: 0300-1234567
Business Address: Sargodha

Thank you for choosing Skippi Pakistan. We appreciate your trust and are committed to delivering fresh, high-quality products along with excellent customer service.